iPhone 4.0 Problems and Complaints

The new Apple iPhone 4.0 was released to the public Thursday, June 24, 2010, and many lined up worldwide to be the first to purchase it. Just hours after the first sales, complaints of iPhone 4.0 problems began.



As users got the new iPhone in hand, they began to find issues, many complaining about reception and screen issues. Some new owners are claiming there is a yellow discoloration in the screen while others are seeing white spots. It also appears that some of the new iPhone 4s came off the assembly line with reversed volume buttons. It has been reported that the button with the “—” icon increased volume, while the button with the ‘+’ icon reduced it.

The most widely reported issue is the reception – or lack thereof. New owners are complaining that if they hold the phone a certain way they are experiencing reduced call reception.

The new iPhone 4.0 design put the antennae through a metal band around the edges of the phone, making it 25% thinner than its most recent predecessor. The drawback to this, however, is that the antennae is now in a place that some may hold the phone.

Apple addressed the reception issue in a written statement:

“Gripping any phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.”

Steve Jobs, replying to an email regarding the complaint said, “Just avoid holding it in that way.”

The iPhone 4.0 estimated total sales for the launch are 1 to 1.5 million. If this estimate is correct, this would be the biggest iPhone launch — the 3GS launch peaked at 1 million.

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6 Comments

  1. Facts says:

    This whole hype thing over a new product is based on marketing, in six months there will be a i phone 4GS , people will camp out over night, pay huge dollars, next summer there will be a i phone 5, and once again people will camp out and pay big dollars. Funny when the i phone 4 G was first tested in public it failed, but still people went to the mall and stores and camp out and bought it. The CEO stated we are not perfect, that is for sure, no issues taking people’s cash,

  2. W.Palmer says:

    I love Jobs’s fix on this… ” you gotta hold it a certain way…” That should inspire confidence for the next models.
    But this is all “stuff”, and “stuff” has a very limited life and value.
    I am a “bottom feeder” and I wait for the latest fad to wane and start picking things up for half price 10 months later on Craigslist when the “new stuff” makes it’s debut. This incarnation of iPhone will be very hard to sell a year from now, and pissed off users eager to change up will have to take a beating on this.
    By then there will be enough on the blogs to know what is good and how it fares.

    Anyone got a HTC Legend they don’t want?

  3. DJOHN says:

    A new iphone comes out every year but android phones come out almost every month. for an example take the droids ithink this is the order droid, droid Eris, droid incredible, droid x,droid 2 all these phones in less than a year.

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